How does your customer support system work?

How does your customer support system work?

We have extensively invested in building an excellent Customer Support Infrastructure so that either our customers nor our Suppliers face any issues connecting with us for any questions or concerns.

There are multiple modes through which one can contact our Support Team:
  1. Users can directly reach out/message us via our Social Media Pages i.e., Instagram, Facebook, Twitter, LinkedIn and would get instant response from our team
  2. Users can also reach out to us via Live Chat option that is available on the website
  3. Users can also reach out to us via Call through any of our contact numbers
  4. Users can also reach out to us via email

All our contact modes are backed by 24/7 365 Days available customer support team along with an award-winning tracking management solution.

So, when a user reaches out to us via any of the above modes, a ticket is generated, and ticket number is shared to the user via Email/SMS/WhatsApp for their records.

Users can login to the Ticketing system to track the live status of their tickets, add any comments, etc.